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Getting to know anyone takes time.When your CEO or VP has never had an assistant, it can be especially hard for them to open up and communicate with you. More so than in other relationships, giving someone the lead on major parts of your life takes time.On the one hand administrative assistants need to get personal information and preferences to book travel and schedule meetings quickly, but on the other hand, administrative assistants want to make their teams feel comfortable around their leaders and not apply too much pressure.We surveyed some of our Cabinet members and asked how they established trust and a level of understanding when their leaders were apprehensive and uncertain about the value of an assistant. Here were the most frequent paths forward suggested by our members:
So, it's been a few months and you've done everything on this list. Now, how do you know when your leader has been successfully "onboarded" and you can back off a little? This is a great question.The signs of a successful onboarding are fewer mistakes and faster transactions. For example, imagine your leader asked you to book a trip to St. Louis, including a restaurant reservation for two people one night. Now, normally, you would find three choices and present those to your leader. However, when you are finished getting up to speed with your new exec, restaurant preferences should be known to you. So, when you can go to Cabinet or TripAdvisor looking for recommendations, you already know what they will or will not like, without having to ask your leader to make the final decision. Reducing the number of decisions your leader has to make is a definition of success.
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